High quality and responsive ambulance and patient transportation is vitally important to hospitals, skilled nursing facilities, physicians and healthcare systems.

 

Skilled paramedics can improve patient outcomes and shorten hospital stays.  As an example, field diagnosis and hospital notification of myocardial infarction speeds activation of reperfusion teams which reduces long term heart damage.  Health systems also need timely transportation services as patients are moved from one level of care to another - across a hospital campus, across town, or even across the state.

 

HVA was created 29 years ago by five hospitals that had a clear vision of the future health transportation needs.  They put our community ambulance service on a strong, high quality footing, and then in 1985 they gave HVA to the community.  Though our hospitals are no longer direct owners, they continue to play an important role in the governance of our organization, as well as providing the medical direction and clinical support that we need to thrive.

 

HVA has grown and we now serves 9 hospitals, 18 skilled nursing facilities and numerous clinics, physician offices, assisted living residences in southeast and south central Michigan.

 

As healthcare changes day to day, tell us how we can help you or your facility meet the challenges of serving a growing demand for healthcare services.

 

 

FAQ - Frequently Asked Questions:

 

If I need a BLS transfer for a patient leaving my facility, why does HVA often send an ALS ambulance to do the transport?

 

About 90% of all ambulances that HVA deploys are licensed at the paramedic, advanced life support (ALS) level.  ALS level ambulances are approved to perform both emergency and non-emergency transports, whereas BLS units are typically limited to non-emergency transports only.  Of course, we do assign our BLS units first to non-emergency transports.  The remaining non-emergency calls are then assigned to ALS units.  Though this practice may seem unusual, it is a system which is every efficient and ensures the fastest responses to both emergency and non-emergency calls as well.

Additional questions.

 

Additional Information:

• Contact Us
• Dashboard - Responsiveness, Clinical Quality, Customer Satisfaction
• Education for healthcare professionals
• Electronic Patient Care Records (ePCR)
• Heart Safe Organization Awards
• Mobility Transportation (for wheelchair-bound patients)
• PCS Form for Hospitals and Skilled Nursing Facilities (PDF Download)
• Station and service area map